![carcraft vw flycut carcraft vw flycut](https://i.pinimg.com/originals/4a/32/53/4a32534157d98c87110b65d54555478d.jpg)
Please trust that even if we can't reply to your email promptly, we are continuing to work to fulfill your Order Request as best we can, and we will contact you once we have any new information that is not already posted in your online Order Progress/History area in your customer account. You can email to cancel un-shipped/un-paid items at any time as long as they are not direct-shipped, special order or made/machined-to-order.Ĭurrently many shipments are delayed and our response time to emails are slow (we are severely short-staffed). If you opt to "send backorders later" you are automatically added to the waitlist for those items, and we post stock status / backorder info to your Order Status/Progress/History Detail View in your online Customer Account. In every case, you are NOT CHARGED for out-of-stock items (we ONLY charge for items that are available to be shipped in a timely or reasonably reliable timeframe). On the next page, you will be prompted to select a BACKORDER HANDLING INSTRUCTION for your Order Request. Made-to-order, Special-Order, and Direct-shipped items may take longer than 30 days, and will NOT be auto-canceled. Longer than 30 day backorders WILL BE AUTOMATICALLY CANCELLED. If you opt to have us "send backorders later", backordered items will ship automatically within 30 days IF we are able to get them. As a result, we have had to change our BACKORDER ACQUISITION TERMS OF SERVICE. Additionally, a lack of backorder ETA information is a frustrating "new normal" for our hobby.
![carcraft vw flycut carcraft vw flycut](https://i.pinimg.com/originals/af/ca/ec/afcaec08b315d37d1df84be94ced3de8.gif)
Supply-chain disruptions have hampered our ability to acquire/restock items reliably. Please read this notice and only continue if you are willing to abide by our updated backorder acquisition and fulfillment terms of service. **If you decide to wait until our online checkout resumes accepting new orders, we recommend to copy and paste to save the items in your cart (that includes links back to the item listings), just in case your browser does not save your cart.** Our checkout system will re-open to accept new order requests again on THURSDAY JULY 14th at 12:00pm NOON (MST) Your understanding is appreciated while our company works to do what we still can to serve the aircooled VW hobby. We are also undergoing some internal restructuring to adapt to the changes our business has faced these past two unusual years.
![carcraft vw flycut carcraft vw flycut](https://i.pinimg.com/originals/64/e5/e0/64e5e09d871ab4c3bca0a531bec1ae27.jpg)
We continue to answer emails as best we can, but we are operating with less than half of our normal staff, so please be patient. Restock ETAs for backordered items are often either unavailable, or unreliable. ORDER FULFILLMENT DELAYS: Many popular products are delayed or in short supply. So it was determined that the best option is to temporarily and periodically halt the acceptance of new orders, while we focus our resources instead during that time to catch up on the existing backlog of delayed/backordered order requests. We are severely short-staffed, and have depleted inventory due to ongoing supply-chain backorders.
![carcraft vw flycut carcraft vw flycut](http://web4.hobbylinc.com/u/131171/pic248456-1519733458.jpg)
We are sorry for the inconvenience of this TEMPORARY closure of our online checkout. ALREADY SUBMITTED ORDER REQUESTS ARE BEING FULFILLED/SHIPPED as product availability allows OUR ONLINE CHECKOUT is TEMPORARILY PAUSED/CLOSED until THURSDAY JULY 14th at 12:00pm NOON (MST).